SpotOn Store – Frequently Asked Questions

 Find answers to all your questions about orders, shipping, returns, payments, and store locations. Whether you’re shopping online or visiting our physical stores in Mumbai and Delhi, our FAQ section helps you enjoy a smooth and confident shopping experience. We’re here to support you every step of the way!

Question Are your products genuine?
Answer

 Yes, we only offer 100% genuine products from top brands. All items are sourced from authorized distributors and come with official warranties.

Question Do you offer free shipping?
Answer

 Absolutely! We offer Free Shipping on all orders above ₹999 across India.

Question What payment methods do you accept?
Answer

 We accept Credit/Debit Cards, UPI, Net Banking, and popular Wallets. All transactions are secured and encrypted for your safety.

Question Can I visit your physical store?
Answer

 Yes! We have physical stores in Mumbai and Delhi, open Monday to Saturday, 11:00 AM to 6:00 PM. Come visit for a hands-on experience.

Question How can I contact customer support?
Answer

 Our support team is available Monday to Saturday, 11 AM to 6 PM. Reach us via email or through our Contact Us page.

Question What is your return policy?
Answer

 We offer a hassle-free return and replacement policy for eligible products. For details, visit our Returns section or contact our support team.