Refund & Return Policy: Updated on 1st June 2025

  1. Return Window:

Customers can initiate a return within 7 days of receiving their item.

  1. Eligibility Criteria:

To be eligible for a return:

  • The item must be unused, unworn, with all original tags, and in its original packaging.
  • A receipt or proof of purchase is required.
  • Items that are damaged due to misuse, wear and tear, or customer mishandling are not eligible.
  1. Return Process:
  • Customers must email Support@spotonstore.in or call +91 9833720730 to request a return.
  • If approved, the item must be sent to:

Spoton Enterprises
Shop No. 1, 2 and 3, Prathamesh CHS, Ganpat Jairam Kharkar Ali Marg, Near Bhadkamkar Hospital, Opp. Thane Police School, Kharkar Alley, Thane West -400601, Maharashtra, India

  • A return shipping label and detailed instructions will be provided upon approval.
  • Returns sent without prior approval will not be accepted.
  1. Damages and Issues:

Please inspect your order upon delivery. If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately at Support@spotonstore.in or +91 8657958613 so we can resolve the issue promptly.

  1. Exchanges:

For an exchange, return the product as per the instructions above. Once the return is approved and processed, place a new order for the desired item.

  1. Refunds:
  • Upon receiving and inspecting the returned item, we will notify you of the refund decision.
  • If approved, the refund will be processed to your original payment method within 10 business days.
  • Refund timelines may vary based on your bank or payment provider.
  • If a refund hasn’t been received after 15 business days, contact us at Support@spotonstore.in or +91 8657958613.

Customer Support:

For any return, refund, or product issue, please contact us via: